Ordering Special Products
Global Health Products at Your Request
Last updated: April 5, 2024
Our Global Service
In Egypt Vitamins’ pursuit to ensure the best shopping experience for its customers, and to guarantee that our valued customers obtain the best health products and dietary supplements in the world, we – since the start of our operations in Egypt – allow all customers to request dietary supplements and healthcare devices from anywhere in the world, and we can provide them to our customers according to the following conditions:
1. Payment Requirement
The customer must pay an amount equivalent to 25% of the product price before ordering the product.
2. Company Responsibility
The company is fully responsible for the product and its safety. In case the product is lost, damaged, or any emergency occurs that renders it unfit for use, the company bears all responsibility.
3. Delivery Timeline
The company must provide the product within a period not exceeding 10 business days from the moment the product arrives at our operations office abroad.
4. Expiry Date Guarantee
The company must provide the product with a sufficient expiry date for the period of use – according to the largest suggested dose on the package. If the expiry date is closer than that, the company bears the product and commits to providing a new product to the customer or refunding the deposit.
5. Delay Compensation
Days Delay
If the product’s arrival is delayed more than 15 business days, the company compensates the customer with a 10% discount on the total product price.
Days Delay
If the arrival is delayed more than 20 business days, the company compensates the customer with a 20% discount on the total product price.
Days Delay
If the arrival is delayed more than 25 business days, the customer has the right to receive compensation equal to 20% of the product’s value without purchasing the product.
Periods are counted starting from receiving the product in our operation hubs abroad.
6. No Returns Policy
Specially ordered products cannot be exchanged, returned, canceled, or have the deposit refunded under any circumstances unless an error occurs on the part of Vitamins Egypt.
7. Operation Offices
The company has operations offices only in the United States of America, the United Kingdom, and Germany. Products from other markets may need more time to arrive to our operation hubs.
8. Product Results Disclaimer
Although we make every effort to choose the best products in terms of ingredients, evaluations, and scientific opinions of specialists, we are not responsible in any way for the results of using the product, its effect, or its side effects. We advise following up on the use and results directly with the manufacturing company. Therefore, we do not allow returns, refund requests, or any other claims for any reason related to usage or results.
9. Quality Sourcing
The company does not purchase products from countries known for the spread of counterfeit products, countries that lack product control, or countries known for low-quality products.
10. Manufacturer Website Orders
Ordering special products from manufacturers’ websites may suffer delays in dispatching and shipping. We will deliver your special orders withing 10 working days after receiving the product in our operation hubs in USA, UK or Germany
11. International Shipping Delays
Ordering special products from outside USA, UK and Germany may suffer long delays in dispatching and international shipping – products may arriver to our operation hubs after weeks. We will deliver these products to your doorstep in 10 working days.
12. Special Order Requirements
For products specially ordered from abroad, it is required that:
Product Discovery Resources
Our customers can explore the following websites to discover new, high-quality products:
Partners – Companies with Which We Have Agency or Distribution Agreements
- LeadingEdgeHealth.com
- DrBerg.com
- Promescent.com
Distributors
Like Amazon.com, iHerb.com, Walmart.com and Costco.com
Manufacturers
- PhenQ.com
- MaleExtra.com
- Nusapure.com
- Nutravita.co.uk
Global Access Promise
Egypt Vitamins brings the world’s best health products directly to your doorstep. Our special ordering service ensures you never miss out on breakthrough health solutions from anywhere in the world.