Shipping and Delivery Policy
One of the most crucial services expected by online shoppers is the quick and safe arrival of their products. We all eagerly anticipate enjoying our purchases as soon as possible, hoping they arrive undamaged and unaffected by travel or weather conditions.
At Egypt Vitamins, we prioritize shipping and delivery to ensure our customers have the best shopping experience for health products. Over years of experience, we have developed and adhered to this comprehensive policy.
Free Shipping
We always offer fast and free shipping on all orders, with no minimum purchase requirement, regardless of the shipping address. We also offer free shipping to the UAE and Saudi Arabia.
Order Processing Time
Orders are processed daily by 10:00 AM. All orders confirmed before 10:00 AM will be shipped the same day.
Our operations team works every day except Fridays and public holidays.
In certain urgent cases, we may be able to process orders later in the day, depending on staff availability. If you have an urgent situation, please contact customer service or the pharmacist responsible for your account to confirm our ability to process late orders.
Shipping Companies
We select the best companies to ship our products and continually test new companies to determine if they meet our standards for elevating customer service. Customers can choose the most suitable company for shipping their orders by requesting this through customer service or the pharmacist responsible for their account.
In Egypt, we ship with:
– Aramex
– SMSA Express
– Our staff (in some areas of Greater Cairo only)
In Saudi Arabia, we ship with:
– Aramex
– SMSA Express
In the UAE, we ship with:
– Aramex
– Local couriers
– Our staff
Expected Delivery Times
Because we choose the best shipping companies in Egypt and the Arab countries, we promise the fastest possible delivery.
Customers can expect delivery within the following timeframes:
- Greater Cairo – Nearby Areas:
Same-day or next-day delivery. Rarely delayed to 48 hours, depending on the shipping company’s conditions.
- Greater Cairo – Distant Areas:
Next-day delivery or within 48 hours. Rarely delayed to 72 hours, depending on the shipping company’s conditions.
- Delta and Northern Upper Egypt Governorates:
Next-day delivery or within 48 hours. Rarely delayed to 72 hours, depending on the shipping company’s conditions.
- Remote Governorates:
Expected delivery within 2 to 3 days. Rarely delayed to 5 days, depending on the shipping company’s conditions.
Shipping to GCC Countries
We offer free delivery to the UAE and Saudi Arabia. Products available in local stock within these countries are delivered within 2 to 3 days through local partners. Products shipped from Egypt, the USA, the UK, or EU countries are delivered within 10 business days.
Special Order Products from Abroad
Special order products from abroad will reach the customer in less than 10 business days.
For details on our special order policy, please visit our Ordering Special Products Policy page.